Navigators and SHIPS
Navigator: An individual or organization that’s trained and able to help consumers, small businesses, and their employees as they look for health coverage options through the Marketplace, including competing eligibility and enrollment forms. These individual and organization are required to be unbiased. Their services are free to consumers.
Information on local Navigators can be obtained 2 different ways:
Phone: (800) 318-2596
Online: https://localhelp.healthcare.gov
SHIP (State Health Insurance Assistance Program): A state program that gets funding from the federal government to provide free local health coverage counseling to people with Medicare.
Alabama
Alabama Department of Senior Services
Address: 201 Monroe Street, Suite 350,
Montgomery, AL 36104
Phone: 1-800-AGE-LINE (1-800-243-5463)
Email: mail@adss.alabama.gov
Colorado
SHIP, Division of Insurance, Colorado Department of Regulatory Agencies
1560 Broadway, Suite 850
Denver, CO 80202
Phone: 1-888-696-7213
Website: https://www.colorado.gov/dora/senior-healthcare-medicare
North Dakota
North Dakota Insurance Department
State Health Insurance Counseling Program
insurance@nd.gov
600 E Boulevard Ave.
Bismarck, ND 58505-0320
Phone: (701) 328-2440
Phone: (888) 575-6611 SHIC Hotline
Website: https://www.nd.gov/ndins/shic-medicare
Utah
Utah Insurance Department
350 N. State St.
State Office Building Rm. 3110
Salt Lake City, UT 84114
Phone: 801-538-3800
Phone: 1-800-439-3805
Phone: 1-800-541-7735
Website: https://www.daas.utah.gov
Virginia
Virginia Insurance Counseling and Assistance Program
Commonwealth of Virginia Department of Aging
1610 Forest Ave., Suite 100
Richmond, VA 23229
Phone: 800-552-3402
8:30am-5:00pm, Monday-Friday
Website: www.vda.virginia.gov
Email: aging@vda.virginia.gov
West Virginia
West Virginia State Health Insurance Assistance Program (WV SHIP)
WV Bureau if Senior Services
1900 Kanawha Blvd. East
Charleston, WV 25305
Phone: 1-877-987-4463
8:30am-5:00pm, Monday-Friday
Website: www.wvship.org
Wyoming
RIVERTON, WY
106 West Adams Avenue
Riverton, WY 82501
Office: 1-307-856-6880
Toll Free: 1-800-856-4398
CASPER, WY
951 Werner Court, Suite 295
Casper, WY 82601
Office: 1-307-235-5959
Toll Free: 1-877-634-1006
CHEYENNE, WY
3120 Old Faithful Road, Suite 200
Cheyenne, WY 82001
Office: 1-307-634-1010
Toll Free: 1-877-634-1005
